Cancellation Policy

This Cancellation Policy explains how a service provider may cancel a paid ECHO subscription, what happens to their account and data afterwards, and the limited circumstances in which ECHO platform administrators may cancel a subscription on the provider's behalf.

1. Scope

This policy applies to the cancellation of paid ECHO subscriptions (Solo, Team Business, Premium Team Business). It covers self-service cancellation initiated by a service provider from Settings → Billing, and admin-initiated cancellation performed by an ECHO platform administrator on a provider's behalf (fraud / abuse / unreachable owner / court order).

It does not cover:

• Account deletion (a separate process — contact tools@echo-agent.com)
• Account suspension (a temporary state imposed for policy violations)
• Free-tier (usage-based) accounts — there is no subscription to cancel on the free tier; the 1.5% per-job platform fee remains regardless

For broader rights and obligations, see the Privacy Policy and the Terms of Service.

2. Notice Period

Draft — pending legal review.

When you cancel an active paid subscription, the cancellation takes effect at the end of your current billing period. You retain full access to your subscribed plan until that date. After that date, your account automatically reverts to ECHO's free / 1.5% usage-based tier — your data is preserved, your bookings continue to flow, and you continue to pay only the per-job platform fee.

3. Refund Policy

Draft — pending legal review.

ECHO does not currently provide prorated refunds for the unused portion of a paid billing period that has already begun. When you cancel, you retain access until the end of the period you have already paid for, and no further charges are made. Errors (duplicate charges, charges after a cancellation has been confirmed in writing) are corrected on a case-by-case basis if reported within 30 days to tools@echo-agent.com.

4. Data Retention After Cancellation

Draft — pending legal review.

When your paid subscription ends, your account does not disappear. Your account reverts to ECHO's free / 1.5% usage-based model and all your data — bookings, customer records, invoices, services, team configuration — remains available exactly as before. You continue to use ECHO; you simply pay the per-job platform fee instead of a monthly subscription fee. If you want your account fully deleted rather than reverted to the free tier, email tools@echo-agent.com and we will process the request in accordance with our Privacy Policy.

5. Effect of Cancellation on Customer-Facing Bookings

Draft — pending legal review.

After your paid subscription ends and your account reverts to the free / 1.5% tier, your public booking page remains live and customers can continue to book you. None of your scheduled bookings are cancelled by ECHO as a result of a subscription cancellation.

6. Resuming a Subscription

Draft — pending legal review.

You can re-subscribe to any paid plan at any time from Settings → Billing. There is no waiting period, no re-activation fee, and your historical data remains intact.

7. Admin-Initiated Cancellation

Draft — pending legal review.

ECHO platform administrators may cancel a provider's subscription on their behalf where reasonable grounds exist. Reasonable grounds include (non-exhaustive):

• Suspected fraud, chargeback abuse, or payment fraud
• Sustained non-payment after Stripe's collection process has been exhausted
• A direct written request from the provider (e.g. the provider cannot access their account)
• A court order or regulatory directive
• Material breach of the Terms of Service

The same end-of-period rule applies as for self-service cancellation: the provider retains access until the end of the current billing period, then the account reverts to the free / 1.5% usage tier. The provider receives a confirmation email identical to a self-service cancellation. The admin action is logged in our internal audit trail.

8. Contact

For questions about cancellation, billing disputes, or refund requests, contact us at tools@echo-agent.com.